Terms And Conditions

Terms and Conditions

Welcome to Tamsin Threads! These Terms and Conditions  govern your access to and use of our services, including Custom Framing and Matting, Glassblowing and Glass Art, Artisan Jewelry Design, Floral Arrangements and Flower Crafts, Leathercraft and Custom Leather Goods, and Event Marketing. By using our website or services, you agree to these Terms. Please read them carefully.

1. Acceptance of Terms

By accessing our website or engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please refrain from using our services.

2. Services Provided

  • Tamsin Threads offers artistic and custom-designed services as listed on our website.
  • All services are subject to availability, and we reserve the right to modify or discontinue any service without prior notice.

3. Customization and Approvals

  • For custom orders, detailed specifications must be provided. We will confirm designs and details with you before starting production.
  • Once approved, no further changes can be made to the order.

4. Delivery and Timelines

  • Delivery timelines for custom orders will be communicated during the order process.
  • Delays caused by external factors (supply chain issues or unforeseen circumstances) will be promptly communicated.

5. Returns, Refunds.

  • Custom Orders: Custom products and personalized services are non-refundable unless defective or not as described.
  • Non-Custom Products: Returns or exchanges may be accepted within [5-10 working days] of delivery, provided the item is in its original condition.

6. Intellectual Property

All designs, artwork, and content created by Tamsin Threads remain our intellectual property unless otherwise agreed upon in writing. You may not reproduce, distribute, or sell any materials without our consent.

7. Event Marketing Services

  • For event marketing projects, specific terms will be outlined in a separate agreement, including timelines, deliverables, and budgets.
  • Changes to event plans must be requested in advance and may be subject to additional charges.

8. Limitation of Liability

Tamsin Threads is not liable for:

  • Delays or interruptions caused by external factors beyond our control.
  • Losses or damages arising from improper use of our products.
  • Events or results outside the scope of the agreed services.

9. Privacy Policy

Your use of our services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

10. Governing Law

These Terms are governed by the laws. Any disputes will be resolved in accordance with these laws.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the updated Terms.

12. Contact Information

For any questions or concerns about these Terms, please contact us [email protected]..